Ror2 Responsible Gaming – Play Smart and Stay Safe
Ror2 believes that online entertainment should always remain enjoyable and in control. This page provides guidance, self-control tools, and important information to help you enjoy the platform in a healthy and responsible way.
1. ror2's Commitment to Responsible Gaming
Ror2 takes a serious approach to ensuring every user in Malaysia can enjoy the platform in a controlled and balanced way. For us, responsible gaming is not merely an obligation — it is a core value that shapes how we design the platform, provide self-control tools, and educate users about the risks.
We understand that for a small number of users, betting activity can develop into something difficult to control. That is why ror2 provides a range of mechanisms to help users maintain control over their gaming habits from the very start.
The core principle of responsible gaming on the ror2 platform is: only play with money you can afford to lose, proactively set time and budget limits, and always put your financial and family responsibilities above online entertainment.
2. Recognise the Signs of Risky Behaviour
- Feeling anxious or restless when not playing
- Chasing losses by continuing to play
- Hiding your gaming habits from family or friends
- Neglecting work, family, or financial responsibilities
- Borrowing money solely for the purpose of betting
- Unable to stop even when you have genuinely intended to do so
- Spending increasingly more time on the platform each day
- Feeling that gaming is the only way to relieve stress
If you recognise any of the signs above in yourself or someone close to you, ror2 encourages you to take immediate action — use the self-control tools available on the platform or seek professional help.
3. How to Set Healthy Time and Budget Limits
One of the most effective steps in responsible gaming is planning your limits before starting a session. ror2 recommends the following approach to all users in Malaysia:
Setting a Budget Limit
Decide in advance how much MYR (RM) you are willing to spend per day, week, or month on online entertainment. Think of this amount as a regular entertainment budget — just like spending on a movie or a meal out. Never use money set aside for essentials, bills, or emergency savings for betting.
Setting Time Limits
Decide on a maximum duration for each gaming session and stick to it. Set reminders using a clock or your phone to alert you when your allocated time is up. Taking adequate breaks between sessions is important for mental clarity and better decision-making.
Track and Monitor Your Spending
Keep a simple record of how much you deposit and withdraw each month. This gives you a clear picture of your gambling activity and helps you avoid any unpleasant surprises at the end of the month.
4. Self-Control Tools Available on the Platform
You can set daily, weekly, or monthly deposit limits through your account settings. Once a limit is in place, the system will not allow any deposits exceeding the amount you have specified within that period.
If you feel the need to take a break, you can activate a cooling-off period lasting a few days or weeks. During this time, your account will be temporarily restricted from any betting activity.
For users who need a more drastic measure, ror2 supports self-exclusion, where an account can be blocked for an extended period. Contact customer support for assistance with this process.
To access or learn more about these self-control tools, visit the account settings section after logging in or contact the ror2 support team by email at [email protected].
5. Protection of Minors and Healthy Life Balance
Strictly No Minors
The ror2 platform is restricted to users aged 18 and above. Registration by minors is strictly prohibited. We use an identity verification process to confirm user age, and any account found to belong to a minor will be closed immediately.
If you are a parent or guardian, we encourage you to use parental control software on shared devices to ensure children cannot access online betting platforms such as ror2.
Maintaining a Healthy Life Balance
Online gaming should be just one of many leisure activities in your life, not the main one. ror2 encourages all users in Malaysia to maintain a healthy balance between online entertainment and their social life, family, work, and physical activities.
Remember that losses are part of the entertainment experience. Never treat betting as a way to solve financial problems or escape from life's pressures. If you find yourself relying on gaming to feel better, that is a sign you may need additional support.
6. Seek Professional Help When Needed
There is no shame in asking for help. If you or someone you know is struggling with gambling habits, a range of professional support resources is available across Malaysia.
Ror2 encourages users who need support to reach out to the following:
- Talian Kasih: 15999 – A 24-hour family welfare support line provided by the Malaysian Department of Social Welfare.
- Talian Nur: 15999 – For support in times of distress.
- Certified Counsellor: Get a referral through your local healthcare provider or nearest public hospital for behavioural counselling sessions.
The ror2 support team is also ready to help you activate self-control tools or close your account if that is the right choice for you right now. Contact us at [email protected] with the confidence that your request will be handled with full respect and confidentiality.
We believe that users who play responsibly are the happiest users. Take care of yourself, and don't hesitate to reach out to us or visit the FAQ if you have any questions.