Ror2 Privacy Policy – User Information Protection
Updated: January 2026
Ror2 takes the privacy of every user in Malaysia seriously. This policy clearly explains the types of information we collect, how it is used, how we protect it, and the rights you hold as a user of this platform.
1. Information We Collect
Ror2 collects various types of information to ensure the platform runs smoothly and securely for all users in Malaysia. The types of information collected include:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to create and manage your account on the ror2 platform.
Device & Browser Information
We automatically record technical information such as your IP address, device type, operating system, browser type, screen resolution, and preferred language. This data helps us optimise the user experience, particularly for mobile users in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information relating to the payment method you use, including online banking via FPX and e-wallets. Full account numbers and credit card details are not stored directly in our systems.
Cookies & Usage Data
We use cookies and related tracking technologies to understand platform usage patterns, store user preferences, and improve website performance. Usage data includes pages visited, session duration, clicks, and in-platform navigation.
2. How We Use Your Information
All information collected by ror2 is used for legitimate purposes directly related to the delivery of platform services. The primary purposes are as follows:
- Account management: Processing registration, identity verification, login, and user profile management.
- Transaction processing: Accurately and securely processing deposits, withdrawals, and transaction records in Malaysian Ringgit (RM).
- Platform security: Detecting and preventing fraudulent activity, money laundering, or platform abuse.
- Service communications: Sending important account notifications, updates to terms, relevant promotions, and platform updates.
- Service improvement: Analysing usage data to improve the design, performance, and content of the ror2 platform.
- Legal compliance: Fulfilling legal, regulatory, and lawful authority requirements when necessary.
Ror2 will not use users' personal information for any purpose unrelated to platform operations without first obtaining explicit consent.
3. Cookies, Tracking & Data Storage
Cookie Usage
The ror2 platform uses session and persistent cookies to store login preferences, language settings, and display configurations. Analytical cookies are used to measure traffic and usage patterns for internal improvement purposes. Users can manage or disable cookies through their browser settings, though this may affect the functionality of certain parts of the platform.
Data Retention
Active account information is retained for as long as the account remains active. Upon account closure, personal data will be kept for the period required for legal compliance and financial audit purposes before being securely deleted. Financial transaction records are retained in accordance with applicable legal requirements.
Data Security
Ror2 employs multiple layers of technical and organisational safeguards to protect user data. These include data encryption during transmission using secure protocols, strict database access controls, continuous system monitoring, and security training for staff who handle sensitive data. While no system can be guaranteed 100% secure, we are committed to maintaining the best possible protection for ror2 user information.
4. Sharing Information with Third Parties
Ror2 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without explicit consent. However, information may be shared in the following limited circumstances:
- Payment service providers: Transaction information required to be shared with FPX or e-wallet providers to complete payment processing in RM.
- Game providers: Minimum technical data required by game software providers to ensure games function correctly within your account.
- Statutory authorities: When required by law, court order, or official investigations by Malaysian authorities.
- Business transfers: In the event of a business merger or acquisition, user data may be transferred as part of the business assets, subject to prior notice being given to users.
All third parties that receive ror2 user data are required to uphold security and confidentiality standards equivalent to those set out in this policy.
5. User Rights & How to Contact Us
Access Rights and Correction
Every ror2 user has the right to access the personal information we hold about them. You may request a copy of your data or submit corrections to inaccurate information through your account profile settings or by contacting customer support. Correction requests will be processed within 14 working days.
Right to Deletion
Users may request the deletion of their account and associated personal data by contacting ror2 support directly. Please note that full deletion may be subject to record-keeping obligations under applicable financial and anti-money laundering regulations.
Changes to the Privacy Policy
Ror2 reserves the right to update this privacy policy at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
Contact Us About Privacy
For any privacy or data protection enquiries, concerns, or requests, please contact the ror2 support team by email at [email protected]. You may also refer to our FAQ us for answers to common questions about privacy and account security.
Your Data Is Safe With Us
Ror2 is committed to protecting the personal information of every user in Malaysia. Register with confidence and enjoy a safe, transparent platform experience.